Hybrid Technical Customer Success Specialist

Piper Companies; Morrisville (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Piper Companies seeks a Technical Customer Success Specialist to join its growing technology solutions and managed services organization. You will serve as a trusted advisor to customers, helping them maximize value from cloud, networking, cybersecurity, and IT solutions through proactive support and relationship management.

The role is a contract opportunity requiring on-site presence one day per week in Morrisville, NC, with responsibilities including onboarding, training, and adoption of

Qualifications

• 3+ years in customer success, technical support, solutions consulting, or managed services.
• Strong knowledge of Microsoft 365, cloud computing, networking, and cybersecurity fundamentals.
• Experience with Active Directory, identity management, and authentication technologies.
• Understanding of TCP/IP, VLANs, firewalls, wireless networking, infrastructure troubleshooting, and virtual machines.
• Strong communication, problem-solving, and customer relationship management skills.
• Preferred experience with Azure, GCP, Cisco Meraki, PowerShell, Python, or API integrations.

Responsibilities

• Build and maintain customer relationships as the primary technical point of contact. Conduct discovery sessions and provide technology recommendations aligned with customer goals.
• Lead onboarding, training, and adoption initiatives for products and services.
• Support Microsoft 365 deployments, cloud migrations, and security best-practice implementation.
• Assess customer environments and recommend cloud, networking, and cybersecurity solutions.
• Troubleshoot complex technical issues and coordinate resolution with internal teams.
• Advise customers on cybersecurity best practices, compliance, and risk mitigation.

Skills

Microsoft 365

Cloud computing

Networking

Cybersecurity

Active Directory

Identity management

Authentication

TCP/IP

VLANs

Firewalls

Wireless networking

Virtual machines

PowerShell

Python

API integrations

Azure

GCP

Cisco Meraki

Job description

Piper Companies seeks a Technical Customer Success Specialist to join its growing technology solutions and managed services organization. You will serve as a trusted advisor to customers, helping them maximize value from cloud, networking, cybersecurity, and IT solutions through proactive support and relationship management.

The role is a contract opportunity requiring on-site presence one day per week in Morrisville, NC, with responsibilities including onboarding, training, and adoption of