Technical Customer Success Specialist (Contract, Onsite)

Zachary Piper Solutions; Morrisville (NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

PTO & Holidays

Job summary

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. This contract role requires on-site work one day per week in Morrisville, NC, where you will serve as a trusted advisor helping customers maximize value from cloud, networking, and cybersecurity solutions.

You will lead onboarding, training, and adoption, support Microsoft 365 deployments, cloud migrations, and security best-practice implementation.

Qualifications

• 3+ years of experience in customer success, technical support, solutions consulting, or managed services.
• Strong knowledge of Microsoft 365, cloud computing, networking, and cybersecurity fundamentals.
• Experience with Active Directory, identity management, and authentication technologies.
• Understanding of TCP/IP, VLANs, firewalls, wireless networking, infrastructure troubleshooting, and virtual machines.
• Strong communication, problem-solving, and customer relationship management skills.
• Preferred experience with Azure, GCP, Cisco Meraki, PowerShell, Python, or API integrations.

Responsibilities

• Build and maintain customer relationships as the primary technical point of contact. Conduct discovery sessions and provide technology recommendations aligned with customer goals.
• Lead onboarding, training, and adoption initiatives for products and services.
• Support Microsoft 365 deployments, cloud migrations, and security best-practice implementation.
• Assess customer environments and recommend cloud, networking, and cybersecurity solutions.
• Troubleshoot complex technical issues and coordinate resolution with internal teams.
• Advise customers on cybersecurity best practices, compliance, and risk mitigation.

Skills

Customer success

Technical support

Cloud computing

Networking fundamentals

Cybersecurity fundamentals

Microsoft 365

Active Directory

Identity management

TCP/IP

VLANs

Firewalls

Problem solving

Communication skills

API integrations

PowerShell

Python

Tools

Azure

GCP

Cisco Meraki

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. This contract role requires on-site work one day per week in Morrisville, NC, where you will serve as a trusted advisor helping customers maximize value from cloud, networking, and cybersecurity solutions.

You will lead onboarding, training, and adoption, support Microsoft 365 deployments, cloud migrations, and security best-practice implementation.