Hybrid TCM Care Manager: Coordinated Health & Support

Tech9; Charlotte (NC); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

STD & LTD

80 Hours PTO

Holidays

Employee Discount Program

Job summary

Epiphany Family Services is seeking a compassionate TCM Care Manager to coordinate Tailored Care Management for clients in Mecklenburg County, NC. The role focuses on person-centered, comprehensive care, assessment, care planning, and advocacy across medical, behavioral health, housing, and social services.

The position offers a hybrid work model (in-office, field, and remote) and requires collaboration with families, healthcare providers, and community partners to improve health outcomes.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Human Services, or related field required; Master’s preferred.
• Minimum 2 years of experience in care management or care coordination.
• Experience with behavioral health, chronic health needs, or social barriers.
• Qualified Professional (QP) criteria per NC rules.

Responsibilities

• Conduct comprehensive assessments of physical, behavioral health, and social needs.
• Develop and monitor individualized care plans.
• Coordinate services across medical, behavioral health, housing, and social service systems.
• Provide ongoing follow-up, care coordination, and health promotion.
• Coordinate follow-up within 24 hours of hospital discharge.

Skills

Care management principles

ICD-10 coding

EHR systems

Communication

Organization

Problem solving

Driver's license

Education

Bachelor's degree in Social Work, Nursing, Human Services, or related field

Master’s degree preferred

Job description

Epiphany Family Services is seeking a compassionate TCM Care Manager to coordinate Tailored Care Management for clients in Mecklenburg County, NC. The role focuses on person-centered, comprehensive care, assessment, care planning, and advocacy across medical, behavioral health, housing, and social services.

The position offers a hybrid work model (in-office, field, and remote) and requires collaboration with families, healthcare providers, and community partners to improve health outcomes.