Care Manager Extender - Gaston County

EPIPHANY FAMILY SERVICES; Gastonia (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

80 Hours of PTO (Vacation, Sick, and)

Paid Holidays

Employee Discount Program (Tickets at 

Work)

Job summary

Epiphany Family Services is seeking a TCM Care Manager Extender to support tailored care management programs in Gaston County. The role blends in-office, field, and remote work with travel as needed. You will engage members, coordinate services, and help enroll clients into Tailored Care Management services.

The position emphasizes person-centered planning, Medicaid knowledge, and strong communication. Hybrid hours and a comprehensive benefits package are provided to fit client needs and program

Qualifications

• Must be a Certified Peer Support Specialist or equivalent.
• Experience with community health workers or navigators is valued.
• Knowledge of Medicaid benefits is a plus.

Responsibilities

• Perform outreach, engagement, and follow-up with members.
• Coordinate services and appointments; arrange transportation as needed.
• Conduct introductory engagement calls to enroll members into TCM services.
• Support care team with referrals and community resources.

Skills

Person-Centered Thinking

Assessment-based planning

LOC processes knowledge

Medicaid basics knowledge

Motivational Interviewing familiarity

Interpersonal communications

Microsoft Office proficiency

Education

High school diploma or equivalent

Certified Peer Support Specialist

Tools

Microsoft Office

Job description

TCM Care Manager Extender

Department: Tailored Care Management

Location: Hybrid (In-Office, Field, and Remote)

Service Area: Gaston County

Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Responsibilities

• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Conducting introductory engagement calls to enroll members into TCM services.
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Support the care manager in assessing and addressing unmet health-related resource needs to include following up on ADT alerts and other urgent TCM needs.
• Other duties as assigned.

Qualifications

• 18 years of age.
• Has a high school diploma or equivalent.
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist
• Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.

Individuals who will be able to meet these qualifications, including, but not limited to the following:

• Certified Peer Support Specialists; or
• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, And Abilities

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Ability to make prompt, independent decisions based upon relevant facts.
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

Work Environment

• Hybrid work model (in-office, remote, and field-based services)
• Travel within assigned service areas required
• Flexible hours may be needed to meet client needs
• Care Manager JD

Benefits

Epiphany Family Services offers a comprehensive and competitive benefits package:

• Medical, Dental, and Vision Insurance
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• Group Life Insurance
• 80 Hours of PTO (Vacation, Sick, and Personal Time)
• Paid Holidays
• Employee Discount Program (Tickets at Work)

About Epiphany Family Services

Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.

EEOC Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.