TCM Care Manager - Mecklenburg

Tech9; Charlotte (NC); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

STD & LTD

80 Hours PTO

Holidays

Employee Discount Program

Job summary

Epiphany Family Services is seeking a compassionate TCM Care Manager to coordinate Tailored Care Management for clients in Mecklenburg County, NC. The role focuses on person-centered, comprehensive care, assessment, care planning, and advocacy across medical, behavioral health, housing, and social services.

The position offers a hybrid work model (in-office, field, and remote) and requires collaboration with families, healthcare providers, and community partners to improve health outcomes.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Human Services, or related field required; Master’s preferred.
• Minimum 2 years of experience in care management or care coordination.
• Experience with behavioral health, chronic health needs, or social barriers.
• Qualified Professional (QP) criteria per NC rules.

Responsibilities

• Conduct comprehensive assessments of physical, behavioral health, and social needs.
• Develop and monitor individualized care plans.
• Coordinate services across medical, behavioral health, housing, and social service systems.
• Provide ongoing follow-up, care coordination, and health promotion.
• Coordinate follow-up within 24 hours of hospital discharge.

Skills

Care management principles

ICD-10 coding

EHR systems

Communication

Organization

Problem solving

Driver's license

Education

Bachelor's degree in Social Work, Nursing, Human Services, or related field

Master’s degree preferred

Job description

TCM Care ManagerDepartment: Tailored Care ManagementLocation: Hybrid (In-Office, Field, and Remote)Service Area: MecklenburgSchedule: Monday – Friday | 8:30 AM – 5:00 PMPosition SummaryEpiphany Family Services is seeking a compassionate and detail-oriented TCM Care Manager to serve as the primary point of coordination for individuals enrolled in our Tailored Care Management (TCM) program.This role ensures the delivery of person-centered, comprehensive, and high-quality care by assessing needs, developing individualized service plans, coordinating services, and advocating for clients. The Care Manager collaborates with individuals, families, healthcare providers, and community partners to improve overall health outcomes and quality of life.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Additional duties may be assigned as needed.Key ResponsibilitiesCare Management & CoordinationConduct comprehensive assessments of physical, behavioral health, and social needsDevelop, implement, and monitor individualized care plans based on client goalsCoordinate services across medical, behavioral health, housing, and social service systemsProvide ongoing follow-up, care coordination, and health promotionReferrals & Resource LinkageConnect individuals to appropriate community resourcesAddress Social Determinants of Health (SDOH), including housing, education, access to care, and community supportEmpower individuals to actively manage their health and wellnessTransitions of CareCoordinate follow-up within 24 hours of hospital or emergency department dischargeSupport individuals through life transitions (e.g., housing changes, incarceration release)Crisis ResponseIdentify and respond to crisis situations in accordance with agency protocolsParticipate in on-call rotation and 24/7 crisis response as requiredParticipate in post-crisis debriefings and prevention planningCollaboration & AdvocacyBuild and maintain relationships with interdisciplinary care teams and community partnersAdvocate for equitable access to services and resourcesEducate clients and families on available services and self-management strategiesDocumentation & ComplianceMaintain accurate, timely, and compliant documentation in accordance with state, federal, and program guidelinesMonitor client progress and adjust care plans as neededQuality Improvement & Additional DutiesParticipate in team meetings, trainings, and Quality Improvement (QI) initiativesMonitor utilization, outcomes, and compliance metricsPerform additional duties as assignedQualificationsEducation & ExperienceBachelor’s degree in Social Work, Nursing, Human Services, or related field required; Master’s preferredMinimum of 2 years of experience in care management, case management, or care coordinationExperience working with individuals with behavioral health conditions, chronic health needs, or social barriers.Qualified Professional (QP) Requirements – North CarolinaCandidates must meet Qualified Professional (QP) criteria in accordance with 10A NCAC 27G. To qualify, candidates must meet one of the following:Be a fully certified professional through the North Carolina Addictions Specialist Professional Practice Board (NCASPPB) with 4 years of full-time experience working with the MH/DD/SUD populationNote: CADC-R and CADC-I are not considered full certificationORMeet degree and experience requirements as follows:For CADC Credential Holders:If, no college degree:Minimum 4 years of full-time experience with MH/DD/SUD populationIf college graduate: must meet one of the following:Master’s degree in a human services field + 1 year of supervised MH/DD/SUD experienceBachelor’s degree in a human services field + 2 years of supervised MH/DD/SUD experienceBachelor’s degree in a non-human services field + 4 years of supervised MH/DD/SUD experienceORBe a Substance Use Disorder Professional with equivalent supervised experience:1 year (Master’s level)2 years (Bachelor’s in human services)4 years (Bachelor’s in non-human services) Skills & CompetenciesStrong understanding of care management principles and community resourcesKnowledge of ICD-10 coding and behavior management techniquesExcellent communication, organizational, and problem-solving skillsAbility to manage a caseload and prioritize effectivelyProficiency in EHR systems and Microsoft Office Licensure/Certification (Preferred)Licensed Social Worker, Registered Nurse, or other applicable credentialValid driver’s license and reliable transportation for community-based work Work EnvironmentHybrid work model (in-office, remote, and field-based services)Travel within assigned service areas requiredFlexible hours may be needed to meet client needsCare Manager JD BenefitsEpiphany Family Services offers a comprehensive and competitive benefits package:Medical, Dental, and Vision InsuranceShort-Term Disability (STD) & Long-Term Disability (LTD)Group Life Insurance80 Hours of PTO (Vacation, Sick, and Personal Time)Paid HolidaysEmployee Discount Program (Tickets at Work) About Epiphany Family ServicesEpiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.Join Our TeamIf you are passionate about making a meaningful impact and providing high-quality, person-centered care, we encourage you to apply and grow with us.EEOC StatementEpiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.E04JI802okl9409b0gk