Tailored Care Management Supervisor

Daymark Recovery Services; Concord (NC); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistant Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services in Concord, NC is seeking a dedicated professional to oversee Tailored Care Management staff. This position involves ensuring compliance with TCM regulations, providing clinical direction, and overseeing all care management operations.

Ideal candidates will have a Master's level license and at least 3 years of experience in care management, alongside strong leadership skills. The role offers a starting salary of 57k to 62k based on licensing status and qualifications.

Qualifications

• Meets Behavioral Health TCM supervisor qualifications as outlined in the DHHS TCM Manual.
• At least 1 year of supervisory experience preferred.
• 3 years’ experience in care management or case coordination preferred.

Responsibilities

• Oversee and supervise Tailored Care Management (TCM) staff.
• Ensure compliance with DHHS TCM Manual and regulatory standards.
• Provide clinical direction and supervision to the TCM Team.

Skills

Strong clinical decision-making skills

Leadership and supervisory experience

Critical-thinking/problem-solving skills

Negotiation skills

Presentation skills

Education

Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN

Job description

Job Details

Job Location: Cabarrus Center - Concord, NC 28025. New Hires who are Benefit Eligible may qualify for Hiring Bonus if Licensed.

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale:

Starting 57k (Provisional) – 62k (Fully Licensed).

Summary:

This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) staff in an outpatient center. The center TCM team is responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Center Director. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws. Position offers on‑going mentoring, coaching and training to TCM staff. Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.

Essential Duties and Responsibilities:

• Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
• Provides clinical direction and supervision to all members of the center TCM Team. Provides or arranges for in‑service training as appropriate, delivers clinical education programs, including best practices training to staff, also participates in agency‑wide training programs/in‑services.
• Monitors TCM performance measures. Assures all paperwork, billing, and documentation is completed in a timely manner according to established guidelines. Works with Center Director to ensure that all regulatory standards are followed.
• Participates in the selection and hiring of center TCM staff and other personnel actions as needed.
• Serve as the liaison between the Center Director, the center TCM Team, Specialty TCM teams, and other agency departments.
• All other duties as assigned by supervisor.

Special Attributes:

Strong psychosocial, clinical assessment skills. Minimal supervision regarding use of time, able to prioritize work assignments. Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations.

Supervisory Responsibilities:

Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Qualification Requirements:

• Highly motivated and resilient professional
• Strong negotiation skills
• Demonstrated leadership and supervisory experience
• Demonstrated ability to positively lead change and gain results
• Strong clinical decision‑making skills
• Ability to effectively and positively influence and persuade
• Preceptor and teaching experience helpful
• Strong critical‑thinking/problem‑solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong presentation skills
• Proven relationship‑building and management skills

Education and/or Experience:

Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual. Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN. At least 1 year of supervisory experience preferred. Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served.