Hybrid Tax Client Solutions Specialist

ADP, Inc.; Florida; Hybrid; USD 65,000 - 90,000; Full time

Job summary

ADP is seeking a Client Service - Product Support Specialist with a tax focus. This hybrid role combines three office days with two remote days, delivering high-quality tax service and front-line support to ADP clients via phone, email, or chat.

You will resolve tax deposits and filing questions, build strong client relationships, and contribute to improvements in product knowledge and client training. A customer-focused mindset and solid Office skills are essential.

Qualifications

• At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
• Clear written and verbal communication to summarize problems and explain solutions.
• Proficient in Microsoft Office (Outlook, Word, Excel) with strong analytical and time-management skills.

Responsibilities

• Be the Tax Expert: assist clients with tax deposits and filing and address inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver: resolve client issues with broad expertise.
• Build Relationships: communicate via phone, email, or chat to exceed client expectations.
• Turn client input into recommendations for leadership on best practices and training.
• Demonstrate Client Focus: troubleshoot payroll and tax issues in a timely, professional manner.

Skills

Client service

Call center experience

Communication

Tools

Microsoft Office

Job description

ADP is seeking a Client Service - Product Support Specialist with a tax focus. This hybrid role combines three office days with two remote days, delivering high-quality tax service and front-line support to ADP clients via phone, email, or chat.

You will resolve tax deposits and filing questions, build strong client relationships, and contribute to improvements in product knowledge and client training. A customer-focused mindset and solid Office skills are essential.