Tax Client Success Specialist (Hybrid)

Automatic Data Processing, Inc.; Florida; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Company-paid volunteer time off

Job summary

ADP is hiring a Client Service - Product Support Specialist (Tax) in a hybrid role, combining three days in-office and two days remote. You will handle tax deposits, filings, and client inquiries by phone, email, or chat, ensuring timely, accurate resolutions.

The ideal candidate thrives in a metrics-driven environment, demonstrates empathy, organization, and self-motivation, and delivers exceptional client service. Novice degrees accepted with relevant experience.

Qualifications

• You have at least two years of client service and/or call center experience or four years in Insurance/Financial Institution roles.
• You communicate clearly and concisely in writing and over the phone.
• You are proficient with Microsoft Office tools and able to manage time effectively.
• A college degree is helpful but not required; relevant experience accepted.

Responsibilities

• Provide high-quality tax service to ADP clients, including deposits and filing.
• Serve as front-line for issue resolution and client questions via phone, email, or chat.
• Build relationships with clients and deliver solutions while maintaining integrity.
• Use product knowledge to explain value and train clients on best practices.
• Troubleshoot payroll and tax issues with a client-focused mindset.

Skills

Client service

Call center

Communication

Time management

Analytical skills

Tools

MS Office: Outlook

MS Office: Word

MS Office: Excel

Job description

ADP is hiring a Client Service - Product Support Specialist (Tax) in a hybrid role, combining three days in-office and two days remote. You will handle tax deposits, filings, and client inquiries by phone, email, or chat, ensuring timely, accurate resolutions.

The ideal candidate thrives in a metrics-driven environment, demonstrates empathy, organization, and self-motivation, and delivers exceptional client service. Novice degrees accepted with relevant experience.