Hybrid Tax Client Success Specialist

ADP, Inc.; San Dimas (CA); Híbrido; USD 26.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings match

Wellness Program

Disability Insurance

Volunteer time off

Paid Holidays

Descripción de la vacante

Automatic Data Processing, Inc. (ADP) is hiring a Client Service - Product Support Specialist -- Tax. This hybrid role blends in-office and remote work, with 3 days on-site and 2 days from home weekly.

You will provide tax deposits, filing support, and client issue resolution, serving as ADP’s front line for inquiries via phone, email, or chat. You will excel in a metrics-driven environment, manage workload, and deliver quality service to protect client trust.

Formación

• Two years of client service and/or call center experience OR four years in Insurance/Financial Institution.
• Proficient in MS Office (Outlook, Word, Excel) and strong analytical/time management skills.
• Ability to communicate clearly and summarize problems and solutions.

Responsabilidades

• Be the Tax Expert handling deposits and filing and respond to state/federal inquiries.
• Act as trusted advisor and problem solver to resolve client issues.
• Build relationships via phone, email, and chat while upholding integrity.
• Leverage ADP products to provide solutions and train clients on value.
• Focus on client satisfaction and timely resolution of payroll and tax issues.

Conocimientos

Client service

Call center

Clear communication

Educación

Bachelor’s degree (not required)

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Automatic Data Processing, Inc. (ADP) is hiring a Client Service - Product Support Specialist -- Tax. This hybrid role blends in-office and remote work, with 3 days on-site and 2 days from home weekly.

You will provide tax deposits, filing support, and client issue resolution, serving as ADP’s front line for inquiries via phone, email, or chat. You will excel in a metrics-driven environment, manage workload, and deliver quality service to protect client trust.