Hybrid Systems Support Specialist – IT & Hardware

ScriptPro; Mission (KS); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

9 paid holidays

401(k) retirement plan

Job summary

The Systems Support Specialist at ScriptPro works directly with external customers to resolve issues in live production environments, focusing on hardware/software performance and customer satisfaction. You will troubleshoot complex problems, perform remote configurations, and support server environments while collaborating with internal teams.

This hybrid role in Mission, KS blends on-campus and remote work with standard business hours and a strong emphasis on data quality and customer success.

Qualifications

• Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience
• Basic SQL Server 2000/2008/2012/MDSE administration skills
• Advanced Windows OS Knowledge (Win 7/8/10)
• Working knowledge of desktop, mobile devices, and peripheral troubleshooting
• Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
• Basic understanding of connectivity and networking best practices
• Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
• Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
• Demonstrate proficiency supporting proprietary software applications
• Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
• Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
• Ability to multitask with varying priorities and attention to detail

Responsibilities

• Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations
• Complete remote software configurations and upgrade support
• Configure, build, and image workstation drives for fielded systems and mobile devices
• Provide remote desktop support and network connectivity for field systems and mobile devices
• Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
• Complete triage activities and troubleshoot complex problems
• Provide server operating system administration and support for physical and virtual server environments
• Support Windows Server updates, patching, and related maintenance activities
• Service, customize, and deploy software packages as needed
• Complete ticket documentation and tracking using Siebel with a high level of data quality
• Perform other job duties as assigned

Skills

SQL Server

Windows OS

Remote support

Customer service

Analytical thinking

Multitasking

Education

IT degree or equivalent experience

Tools

BOMGAR

Remote Desktop

Job description

The Systems Support Specialist at ScriptPro works directly with external customers to resolve issues in live production environments, focusing on hardware/software performance and customer satisfaction. You will troubleshoot complex problems, perform remote configurations, and support server environments while collaborating with internal teams.

This hybrid role in Mission, KS blends on-campus and remote work with standard business hours and a strong emphasis on data quality and customer success.