Hybrid Systems Support Specialist - Hardware & Software

ScriptPro; Kansas City (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

PTO & holidays

401(k) plan

Job summary

ScriptPro is seeking a Systems Support Specialist to directly assist external customers with live production issues, focusing on hardware and software performance and overall customer satisfaction. The role blends on-site and remote support, requiring strong problem-solving and communication skills.

The ideal candidate will manage complex technical challenges, work with internal teams, and maintain high data quality in ticketing and documentation.

Qualifications

• Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience
• Advanced Windows OS Knowledge (Win 7/8/10)
• Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools

Responsibilities

• Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations
• Complete remote software configurations and upgrade support
• Configure, build, and image workstation drives for fielded systems and mobile devices
• Provide remote desktop support and network connectivity for field systems and mobile devices
• Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
• Complete triage activities and troubleshoots complex problems
• Provide server operating system administration and support for physical and virtual server environments
• Support Windows Server updates, patching, and related maintenance activities
• Service, customize, and deploy software packages as needed
• Complete ticket documentation and tracking using Siebel with a high level of data quality

Skills

SQL Server admin

Windows OS knowledge

Desktop & peripheral troubleshooting

Patch management

Networking basics

Remote support tools

Analytical thinking

Customer service

Verbal & written communication

Multitasking

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

BOMGAR

Windows Remote Desktop

Job description

ScriptPro is seeking a Systems Support Specialist to directly assist external customers with live production issues, focusing on hardware and software performance and overall customer satisfaction. The role blends on-site and remote support, requiring strong problem-solving and communication skills.

The ideal candidate will manage complex technical challenges, work with internal teams, and maintain high data quality in ticketing and documentation.