CS Technology Enablement Specialist (Hybrid)

RXinsider LTD.; Mission (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

On-campus Gym

Job summary

ScriptPro is seeking a CS Technology Enablement Specialist to bridge Customer Service and Information Services, translating operational needs into clear user stories and guiding testing, implementation, and adoption. The role emphasizes collaboration with leadership and technology teams to improve CS workflows.

The position is hybrid, primarily on-campus in Mission, KS, with flexible days based on policy. You’ll ensure data accuracy, usability, and privacy compliance while driving service

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Experience with ScriptPro products and internal environment.
• Familiarity with CRM Siebel, Avaya PBX/IVR, and defect tracking tools.

Responsibilities

• Develop, document, and define requirements and user stories supporting technology driven service improvements.
• Lead and participate in project planning meetings, UAT, implementation activities, and post-release monitoring.
• Track enhancements, defects, and operational issues; communicate updates and drive resolution.
• Validate technology outputs for accuracy, consistency, and usability.
• Support privacy and compliance by validating handling of sensitive information.
• Assist CS team training, communication, and adoption efforts by gathering end-user feedback.
• Develop best practices, usage guidance, and supporting documentation.

Skills

CRM Siebel

Call Center Tech (Avaya)

Azure DevOps

Analytics

Problem Solving

Communication

Education

Bachelor’s degree in Information Technology

Tools

Azure DevOps

Job description

ScriptPro is seeking a CS Technology Enablement Specialist to bridge Customer Service and Information Services, translating operational needs into clear user stories and guiding testing, implementation, and adoption. The role emphasizes collaboration with leadership and technology teams to improve CS workflows.

The position is hybrid, primarily on-campus in Mission, KS, with flexible days based on policy. You’ll ensure data accuracy, usability, and privacy compliance while driving service