Hybrid System Technologist: Critical Infra Support

Motorola Solutions; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions in Chicago seeks a Hybrid System Technologist to provide advanced technical support for premier Public Safety software solutions. You will serve as an escalation point for complex issues, working in a fast-paced environment to restore operational performance and ensure customer-first outcomes.

You will replicate and diagnose anomalies in controlled labs, analyze software architectures for bottlenecks, and deliver knowledge transfer to tighten team capabilities.

Qualifications

• High School diploma or equivalent with 3+ years IT support experience.
• Authorized to work in the United States without sponsorship.
• Experience handling escalated system tickets in IT.

Responsibilities

• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers.
• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes.
• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities.
• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles.
• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides.
• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge.
• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths.
• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure.
• Formulate detailed root‑cause summaries to support close customer collaboration and build long‑term operational trust.

Skills

IT Support

Troubleshooting

Technical Escalation

Education

High School diploma or equivalent

Job description

Motorola Solutions in Chicago seeks a Hybrid System Technologist to provide advanced technical support for premier Public Safety software solutions. You will serve as an escalation point for complex issues, working in a fast-paced environment to restore operational performance and ensure customer-first outcomes.

You will replicate and diagnose anomalies in controlled labs, analyze software architectures for bottlenecks, and deliver knowledge transfer to tighten team capabilities.