System Technologist (Hybrid)

Motorola Solutions; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions in Chicago seeks a Hybrid System Technologist to provide advanced technical support for premier Public Safety software solutions. You will serve as an escalation point for complex issues, working in a fast-paced environment to restore operational performance and ensure customer-first outcomes.

You will replicate and diagnose anomalies in controlled labs, analyze software architectures for bottlenecks, and deliver knowledge transfer to tighten team capabilities.

Qualifications

• High School diploma or equivalent with 3+ years IT support experience.
• Authorized to work in the United States without sponsorship.
• Experience handling escalated system tickets in IT.

Responsibilities

• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers.
• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes.
• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities.
• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles.
• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides.
• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge.
• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths.
• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure.
• Formulate detailed root‑cause summaries to support close customer collaboration and build long‑term operational trust.

Skills

IT Support

Troubleshooting

Technical Escalation

Education

High School diploma or equivalent

Job description

Job Description

At Motorola Solutions, we help people be their best in the moments that matter. As a hybrid System Technologist, you will provide advanced technical support for our premier Public Safety software solutions within a fast‑paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high‑stakes scenarios to restore operational performance. We operate under a customer‑first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond. This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world.

Key Responsibilities

• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers
• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes
• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities
• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles
• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides
• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge
• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths
• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure
• Formulate detailed root‑cause summaries to support close customer collaboration and build long‑term operational trust

Basic Requirements

• High School diploma or equivalency with 3+ years IT Support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

Target Base Salary Range

$60,000- $70,000

Salary Transparency Statement

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.