Hybrid Supervisor, Client Operations – Auth Lifecycle

24 Hour Home Care; El Segundo (CA); Hybrid; USD 70,000 - 80,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations (Authorizations Lifecycle) to lead a team of coordinators and specialists. You will oversee authorization intake, ensure accuracy before billing, and drive quality through audits and coaching.

This hybrid role requires guiding throughput, dashboards, and timely approvals to support our care-driven mission. The position emphasizes coaching, performance management, and robust process improvement to maintain high standards

Qualifications

• 3+ years of experience in authorization processing, utilization management, or related healthcare operations.
• 1+ year of people leadership or team lead experience.
• Bachelor’s degree or equivalent practical experience.
• Experience with authorization entry, verification, or auditing in a high-volume environment preferred.
• Experience with Regional Center funding, home care, healthcare services, managed care, or other payor-facing operations preferred.

Responsibilities

• Supervise a team of authorization coordinators and specialists, assigning workloads, setting priorities, monitoring throughput, and ensuring established turnaround times and service levels are met.

Skills

Authorization processing

Audit

Team leadership

Excel skills

Salesforce

Education

Bachelor’s degree

Job description

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations (Authorizations Lifecycle) to lead a team of coordinators and specialists. You will oversee authorization intake, ensure accuracy before billing, and drive quality through audits and coaching.

This hybrid role requires guiding throughput, dashboards, and timely approvals to support our care-driven mission. The position emphasizes coaching, performance management, and robust process improvement to maintain high standards