Regional Center Relations Lead – Client Operations

24 Hour Home Care; El Segundo (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations to oversee the RC Relations team, ensuring reauthorizations, resolving discrepancies, and recovering funds. You will lead coordinators and specialists, translating strategy into daily execution and maintaining service levels.

The role requires healthcare operations experience, 2+ years of supervision, and familiarity with Regional Centers or payors. This hybrid position offers in-office collaboration up to 3x weekly.

Qualifications

• 3+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch or field operations, or related field.
• 2+ years of direct supervisory experience, including assigning work, coaching employees, and managing performance.
• Bachelor's degree or equivalent practical experience.
• Experience with Regional Centers, government payors, or managed care organizations preferred.
• Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution preferred.

Responsibilities

• Supervise a team of coordinators and specialists, assigning caseloads, setting priorities, monitoring throughput, and ensuring service levels and deadlines are met.
• Serve as the first point of escalation for complex Regional Center cases, including authorization disputes, stalled reauthorizations, discrepancies, and funds recovery.
• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
• Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancy resolution, and funds recovery, using data to identify risks and direct team priorities.
• Execute and continuously improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.

Skills

Team leadership

Operations management

Data analysis

Escalation management

CRM systems (Salesforce)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

Job description

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations to oversee the RC Relations team, ensuring reauthorizations, resolving discrepancies, and recovering funds. You will lead coordinators and specialists, translating strategy into daily execution and maintaining service levels.

The role requires healthcare operations experience, 2+ years of supervision, and familiarity with Regional Centers or payors. This hybrid position offers in-office collaboration up to 3x weekly.