Lead, Client Operations - Authorization Lifecycle (Hybrid)

24 Hour Home Care - Caregiver Division; El Segundo (CA); Hybrid; USD 70,000 - 80,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations (Authorizations Lifecycle) to oversee authorization intake and accuracy for a team of coordinators and specialists. This role ensures authorizations entering Salesforce are accurate, timely, and verified before billing.

You will manage priorities, act as the front-line quality gate, run audits, and coach the team to maintain high-quality turnaround standards while working in a hybrid role with in-office presence up to 3x

Qualifications

• 3+ years of experience in authorization processing, utilization management, or related healthcare operations.
• 1+ year of people leadership or team lead experience.
• Bachelor’s degree or equivalent practical experience.
• Experience with authorization entry, verification, or auditing in a high-volume environment preferred.
• Experience with Regional Center funding, home care, healthcare services, managed care, or other payor-facing operations preferred.

Responsibilities

• Supervise a team of authorization coordinators and specialists, assigning workloads, setting priorities, monitoring throughput, and ensuring established turnaround times and service levels are met.
• Oversee front-line quality control for authorization intake, reviewing entries for accuracy and resolving discrepancies involving hours, service codes, units, caps, and backdated authorizations.
• Conduct regular audits of manual and automated authorization entries, document findings, identify recurring error patterns, and drive appropriate corrections and coaching.
• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding, reinforcing the impact of authorization accuracy on billing and downstream processes.
• Maintain dashboards and trackers for authorization accuracy, turnaround time, missed entries, workload, and audit findings, escalating trends or risks requiring Sr. Manager intervention.

Skills

Authorization processing

Audit execution

Team leadership

Reporting & Excel

Salesforce aptitude

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Authorization systems

Job description

24 Hour Home Care in El Segundo is seeking a Supervisor, Client Operations (Authorizations Lifecycle) to oversee authorization intake and accuracy for a team of coordinators and specialists. This role ensures authorizations entering Salesforce are accurate, timely, and verified before billing.

You will manage priorities, act as the front-line quality gate, run audits, and coach the team to maintain high-quality turnaround standards while working in a hybrid role with in-office presence up to 3x