Client Ops Supervisor - Reauthorization & Revenue Recovery

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

24 Hour Home Care is hiring a Supervisor, Client Operations to oversee the Regional Center Relations team. You will manage reauthorizations, resolve discrepancies, and recover funds, guiding a coordinators' and specialists' daily execution to meet service levels and outcomes.

The role requires healthcare operations experience, supervisory skills, and familiarity with regional centers/payors, with a focus on continuous improvement and data-driven decision making.

Qualifications

• 3+ years in healthcare operations, revenue cycle, authorization management, branch or field operations.
• 2+ years direct supervisory experience, including coaching and performance management.
• Bachelor’s degree or equivalent practical experience.
• Experience with Regional Centers, government payors, or managed care organizations is preferred.
• Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution is preferred.

Responsibilities

• Supervise a team of coordinators and specialists, assign caseloads, set priorities, monitor throughput, and ensure service levels and deadlines are met.
• Act as the first escalation point for complex Regional Center cases, including disputes and funds recovery issues.
• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
• Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancies, and funds recovery.
• Execute and improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.

Skills

Team leadership

Coaching

Performance management

Operations organization

Data analysis

CRM systems (Salesforce)

Excel

SLA tracking

Relationship management

Escalation resolution

Education

Bachelor's degree

Job description

24 Hour Home Care is hiring a Supervisor, Client Operations to oversee the Regional Center Relations team. You will manage reauthorizations, resolve discrepancies, and recover funds, guiding a coordinators' and specialists' daily execution to meet service levels and outcomes.

The role requires healthcare operations experience, supervisory skills, and familiarity with regional centers/payors, with a focus on continuous improvement and data-driven decision making.