Hybrid Student Finance Advisor — Help Students Thrive

Covista; Lisle (IL); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, life and-dis/?

401k with 6% match

Paid vacation

Job summary

Covista is hiring for a Student Finance Advisor role in Lisle, IL. You will promote student success through accurate advisement in student finance and provide support throughout the student lifecycle, serving as the primary contact for your portfolio.

You will collaborate across departments to ensure a positive student experience. The position requires a Bachelor's degree and 1+ years in customer service, with higher education experience preferred.

Qualifications

• Bachelor's Degree required.
• 1+ years of customer service or related experience required.
• 1 year of experience in Higher Education preferred.
• Experience with Student Financial Aid software application preferred.
• Ability to work evenings, weekends, and travel as needed.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• PC skills in Microsoft Office, Internet applications, and database software.
• Eligible to obtain and maintain NSLDS system access (not in default of Title IV Federal aid).

Responsibilities

• Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.
• Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school.
• Continuously reviews student accounts to advise students on their financial eligibility.
• Maintains student satisfaction through inbound/outbound calls, emails, and SMS communication with students and internal stakeholders to Student Finance.
• Evaluates financial plans throughout the student lifecycle and adjusts to ensure successful outcomes.
• Documents all interactions in institutional systems.
• Analyses student data to identify triggers for proactive outreach and coaches students to overcome barriers to persistence.
• Collaborates with other departments to deliver a holistic student experience from inquiry to graduation.
• Maintains understanding of Title IV programs and compliance with laws.
• Promotes student self-service tools during advising and orientation.
• Engages students via video advising, calls, and proactive outreach to deliver first contact resolution.
• Performs other duties as assigned and adheres to policies.

Skills

Customer service

Interpersonal communication

Problem solving

Teamwork

Self-motivated

Prioritization

Microsoft Office

NSLDS access

Education

Bachelor's degree

Job description

Covista is hiring for a Student Finance Advisor role in Lisle, IL. You will promote student success through accurate advisement in student finance and provide support throughout the student lifecycle, serving as the primary contact for your portfolio.

You will collaborate across departments to ensure a positive student experience. The position requires a Bachelor's degree and 1+ years in customer service, with higher education experience preferred.