Student Finance & Success Advisor

Covista; Maryland; Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Vacation days

Paid holidays

Floating holidays

Job summary

Covista, a leading healthcare educator, seeks a Student Finance Advisor to promote student success through accurate advisement in student finance and related services. You will be the primary contact for your assigned portfolio, supporting Financial Aid advising and financial literacy to help students achieve their educational goals.

You will collaborate with admissions and other departments to guide students from inquiry to graduation, ensuring compliance with Title IV programs and

Qualifications

• Bachelor's degree required.
• 1+ years of customer service experience.
• 1 year in Higher Education preferred.
• Experience with student financial aid software preferred.
• Ability to work evenings, weekends, and travel as needed.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as part of a team.
• Self-starter with the ability to prioritize effectively.

Responsibilities

• Assist with the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.
• Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility.
• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student Finance
• Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes.
• Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.
• Accurately and thoroughly documents all interactions in the appropriate institutional systems.
• Analyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary.
• Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry to graduation.
• Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations. Complies with applicable international, federal, and state laws.
• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.
• Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolution.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Internet applications

Database software

Job description

Covista, a leading healthcare educator, seeks a Student Finance Advisor to promote student success through accurate advisement in student finance and related services. You will be the primary contact for your assigned portfolio, supporting Financial Aid advising and financial literacy to help students achieve their educational goals.

You will collaborate with admissions and other departments to guide students from inquiry to graduation, ensuring compliance with Title IV programs and