Hybrid SRE: Reliability, Automation & Cloud Ops

mtb; United States; Hybrid; USD 116,000 - 194,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Four days onsite at M&T Bank's Seneca One, Buffalo, NY location with one work-from-home day per week. You will ensure reliability, availability, and performance of critical NICE Actimise Fraud and Financial Crime platforms, leading incident management and deployment automation.

Responsibilities include building observability, CI/CD pipelines, Terraform-based IaC, and cloud migrations (Azure). Collaborate with cross-functional teams to drive operational excellence and AIQ onboarding.

Qualifications

• 8+ years combined higher education and/or work experience in systems design, management and/or architecture
• NICE Actimise product family support experience and integrations
• Mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity
• Dynatrace, OpenTelemetry, monitoring, logging, alerting, and observability platform experience
• Hands-on experience with CI/CD pipelines, release engineering, and deployment automation
• Terraform and IaC expertise
• Experience automating operational workflows and eliminating manual support processes
• Strong incident management, problem management, and production support practices
• Azure and cloud operations experience
• Familiarity with AIQ platform support and large-scale infrastructure migration initiatives
• Understanding of SRE principles, reliability engineering, and operational excellence
• Production Support, Site Reliability Engineering (SRE), Incident Management, Release Engineering, and Operational Excellence expertise
• Large-scale production environment management for high availability and performance
• Experience with NICE Actimise, Fraud Prevention, Financial Crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems
• Observability, monitoring, alerting, dashboards, incident response, RCA, and operational readiness

Responsibilities

• Provide production support for NICE Actimise Fraud, AML, and Financial Crime applications, ensuring high availability and system stability
• Lead incident management, RCA, problem management, and service restoration activities
• Develop and maintain observability solutions using Dynatrace, OpenTelemetry, logging, tracing, dashboards, and automated alerting
• Build and support CI/CD pipelines to enable reliable, repeatable, and automated application deployments
• Drive automation to eliminate manual tasks and improve operational efficiency
• Implement Infrastructure as Code (IaC) using Terraform and automation tooling
• Support release engineering activities, deployment governance, release validation, and post-deployment monitoring
• Partner with development teams to improve application reliability, performance, scalability, and operational readiness
• Design and implement automated regression, smoke, and release validation testing
• Support Microsoft Azure environments and cloud-native operational tooling
• Lead and support AIQ platform onboarding, integration, monitoring, and operational support initiatives
• Participate in Colo migration and Azure migration activities, including infrastructure readiness, deployment automation, application validation, production cutovers, and post-migration stability
• Define and monitor SLIs, SLOs, and operational metrics to improve service reliability and customer experience
• Create and maintain operational runbooks, support procedures, and technical documentation

Job description

Four days onsite at M&T Bank's Seneca One, Buffalo, NY location with one work-from-home day per week. You will ensure reliability, availability, and performance of critical NICE Actimise Fraud and Financial Crime platforms, leading incident management and deployment automation.

Responsibilities include building observability, CI/CD pipelines, Terraform-based IaC, and cloud migrations (Azure). Collaborate with cross-functional teams to drive operational excellence and AIQ onboarding.