Site Reliability Engineer (SRE) – NICE Actimize Fraud Platforms

M&T Bank; Buffalo (NY); Hybrid; USD 116,000 - 194,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a senior Production Support/SRE expert to ensure reliability and performance of NICE Actimize fraud and financial crime platforms. You will lead incident management, release engineering, observability, and cloud migration programs.

Responsibilities include building CI/CD pipelines, automating tasks, IaC with Terraform, and Azure operations, while partnering with development teams to ensure scalable, available services for critical banking applications.

Qualifications

• Bachelor's degree or higher in a related field.
• 8+ years of systems design, management or architecture experience.
• Experience with NICE Actimize and related Financial Crime platforms.
• Mainframe experience and SQL query proficiency to validate transaction health.

Responsibilities

• Provide production support for NICE Actimize Fraud, AML, and Financial Crime apps.
• Lead incident management, RCA, problem management and service restoration.
• Develop and maintain observability using Dynatrace and OpenTelemetry.
• Build and support CI/CD pipelines for automated deployments.
• Automate operational tasks and implement IaC with Terraform.
• Support Azure environments and cloud-native tooling.
• Lead onboarding and monitoring for AIQ platform and migrations.
• Define SLIs/SLOs and maintain runbooks and documentation.

Skills

NICE Actimize

SRE

Incident Management

Terraform

Azure

Dynatrace

OpenTelemetry

CI/CD

Observability

Automation

Mainframe

SQL Queries

Education

Bachelor's degree in Computer Science

Tools

Dynatrace

OpenTelemetry

Terraform

Azure

CI/CD tools

Job description

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Position Summary

Responsible for the reliability, availability, performance, and operational excellence of critical NICE Actimize Fraud and Financial Crime platforms. Leads production support, release engineering, observability, automation, and cloud transformation initiatives. Partners with application, infrastructure, and business teams to improve platform resiliency, streamline software delivery, eliminate manual operational tasks, and support strategic initiatives including AIQ adoption and data center/Cloud migration programs.

Key Responsibilities:

Provide production support for NICE Actimize Fraud, AML, and Financial Crime applications, ensuring high availability and system stability.

Lead incident management, root cause analysis (RCA), problem management, and service restoration activities.

Develop and maintain observability solutions using Dynatrace, OpenTelemetry (OTel), logging, tracing, dashboards, and automated alerting.

Build and support CI/CD pipelines to enable reliable, repeatable, and automated application deployments.

Drive automation initiatives to eliminate manual, repetitive operational tasks and improve operational efficiency.

Implement Infrastructure as Code (IaC) using Terraform and automation tooling to standardize environment provisioning and deployment processes.

Support release engineering activities, deployment governance, release validation, and post-deployment monitoring.

Partner with development teams to improve application reliability, performance, scalability, and operational readiness.

Design and implement automated regression, smoke, and release validation testing.

Support Microsoft Azure environments and cloud-native operational tooling.

Lead and support AIQ platform onboarding, integration, monitoring, and operational support initiatives.

Participate in and support Colo migration and Azure migration activities, including infrastructure readiness, deployment automation, application validation, production cutovers, and post-migration stability.

Define and monitor SLIs, SLOs, and operational metrics to improve service reliability and customer experience.

Create and maintain operational runbooks, support procedures, and technical documentation.

Education and Experience Required:

Combined minimum of 8 years' higher education and/or work experience in systems design, management and/or architecture

NICE Actimize product family support experience and integrations.

Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.

Strong experience with Dynatrace, OpenTelemetry, monitoring, logging, alerting, and observability platforms.

Hands-on experience with CI/CD pipelines, release engineering, and deployment automation.

Terraform and Infrastructure as Code (IaC) expertise.

Experience automating operational workflows and eliminating manual support processes.

Strong knowledge of incident management, problem management, and production support practices.

Experience with Microsoft Azure and cloud operations.

Familiarity with AIQ platform support and large-scale infrastructure migration initiatives.

Understanding of SRE principles, reliability engineering, and operational excellence.

Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.

Proven expertise in Production Support, Site Reliability Engineering (SRE), Incident Management, Release Engineering, and Operational Excellence.

Strong experience managing large-scale production environments, ensuring high availability, resiliency, performance, and service reliability.

Hands-on experience with NICE Actimise, Fraud Prevention, Financial Crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems.

Expertise in observability, monitoring, alerting, dashboarding, incident response, root cause analysis (RCA), and operational readiness

Candidate Responsibilities

No direct people management responsibilities.

Provides technical lead, mentorship, and guidance across engineering, support, and project teams.

Education and Experience Preferred:

10 years of engineering experience supporting mission-critical banking applications across Fraud, AML, AIQ, CIAM and Financial Crimes platforms

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.