Site Reliability Engineer (SRE) – NICE Actimize Fraud Platforms

M&T Bank Corporation; Buffalo (NY); On-site; USD 116,000 - 194,000; Full time

Job summary

M&T Bank Corporation is seeking a seasoned Production Support/SRE professional based in Buffalo. You will own the reliability and performance of critical NICE Actimise platforms, lead incident response, and drive automation from observability to deployment pipelines.

The role partners with application, infra, and business teams to reduce manual toil and enable cloud migrations and AIQ initiatives. Qualifications include extensive experience with Actimise, Azure, Dynatrace/OpenTelemetry, and

Qualifications

• Hands-on experience with NICE Actimise and related fraud platforms.
• Strong knowledge of incident management, RCA, and production support.
• Experience with cloud operations and IaC tooling.

Responsibilities

• Provide production support for NICE Actimise fraud and financial crime apps.
• Lead incident management, RCA, and service restoration activities.
• Develop observability, logging, tracing, and alerting solutions.
• Build CI/CD pipelines for reliable deployments and automation.
• Drive IaC and release governance for cloud environments.
• Collaborate with teams to improve reliability and performance.
• Define SLIs/SLOs and maintain runbooks and docs.

Skills

NICE Actimise

Site Reliability Engineering (SRE)

Incident management

CI/CD pipelines

Observability tooling

Terraform / IaC

Azure cloud

Dynatrace / OpenTelemetry

Automation

Tools

Terraform

CI/CD tooling

Dynatrace

Job description

Position Summary

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week. Responsible for the reliability, availability, performance, and operational excellence of critical NICE Actimise Fraud and Financial Crime platforms. Leads production support, release engineering, observability, automation, and cloud transformation initiatives. Partners with application, infrastructure, and business teams to improve platform resiliency, streamline software delivery, eliminate manual operational tasks, and support strategic initiatives including AIQ adoption and data center/Cloud migration programs.

Key Responsibilities

• Provide production support for NICE Actimise Fraud, AML, and Financial Crime applications, ensuring high availability and system stability.
• Lead incident management, root cause analysis (RCA), problem management, and service restoration activities.
• Develop and maintain observability solutions using Dynatrace, OpenTelemetry (OTel), logging, tracing, dashboards, and automated alerting.
• Build and support CI/CD pipelines to enable reliable, repeatable, and automated application deployments.
• Drive automation initiatives to eliminate manual, repetitive operational tasks and improve operational efficiency.
• Implement Infrastructure as Code (IaC) using Terraform and automation tooling to standardize environment provisioning and deployment processes.
• Support release engineering activities, deployment governance, release validation, and post-deployment monitoring.
• Partner with development teams to improve application reliability, performance, scalability, and operational readiness.
• Design and implement automated regression, smoke, and release validation testing.
• Support Microsoft Azure environments and cloud-native operational tooling.
• Lead and support AIQ platform onboarding, integration, monitoring, and operational support initiatives.
• Participate in and support Colo migration and Azure migration activities, including infrastructure readiness, deployment automation, application validation, production cutovers, and post-migration stability.
• Define and monitor SLIs, SLOs, and operational metrics to improve service reliability and customer experience.
• Create and maintain operational runbooks, support procedures, and technical documentation.

Education and Experience Required

• Combined minimum of 8 years' higher education and/or work experience in systems design, management and/or architecture NICE Actimise product family support experience and integrations.
• Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
• Strong experience with Dynatrace, OpenTelemetry, monitoring, logging, alerting, and observability platforms.
• Hands-on experience with CI/CD pipelines, release engineering, and deployment automation.
• Terraform and Infrastructure as Code (IaC) expertise.
• Experience automating operational workflows and eliminating manual support processes.
• Strong knowledge of incident management, problem management, and production support practices.
• Experience with Microsoft Azure and cloud operations.
• Familiarity with AIQ platform support and large-scale infrastructure migration initiatives.
• Understanding of SRE principles, reliability engineering, and operational excellence.
• Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
• Proven expertise in Production Support, Site Reliability Engineering (SRE), Incident Management, Release Engineering, and Operational Excellence.
• Strong experience managing large-scale production environments, ensuring high availability, resiliency, performance, and service reliability.
• Hands-on experience with NICE Actimise, Fraud Prevention, Financial Crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems.
• Expertise in observability, monitoring, alerting, dashboarding, incident response, root cause analysis (RCA), and operational readiness.

Candidate Responsibilities

• No direct people management responsibilities. Provides technical lead, mentorship, and guidance across engineering, support, and project teams.

Education and Experience Preferred

• 10+ years of engineering experience supporting mission-critical banking applications across Fraud, AML, AIQ, CIAM and Financial Crimes platforms
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Location Buffalo, New York, United States of America

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities- combining the capabilities of a large bank with the care of a locally focused institution.

Core Values

Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank has policies and procedures in place to promote a drug free workplace.