SRE Manager - AI-Driven Reliability & Observability

M&T Bank; South Dakota; On-site; USD 140,000 - 233,000; Full time

Job summary

M&T Bank seeks an experienced SRE Manager to lead reliability, automation, and platform operations across core business applications. You will set SLOs, drive incident response, and push AI-assisted operations while guiding high-performing SRE and Production Support teams.

The role requires deep expertise in cloud-native architectures, IaC, and telemetry, with a focus on reducing toil and improving customer experience.

Qualifications

• 10+ years of technology experience with application support, infrastructure, cloud, software engineering, or reliability engineering responsibilities.
• 5+ years of leadership experience managing engineering, operations, or SRE teams.
• Experience managing production systems supporting critical business functions.
• Strong knowledge of Site Reliability Engineering principles, including SLOs, observability, automation, incident management, and operational excellence.
• Experience leading major incident response, root cause analysis, and service restoration efforts.
• Experience with cloud platforms, distributed systems, APIs, and modern application architectures.
• Strong communication, analytical, decision-making, and stakeholder management skills.

Responsibilities

• Define and execute SRE strategies that improve system reliability, availability, scalability, and performance.
• Establish and govern SLIs, SLOs, and operational health metrics.
• Lead production readiness reviews, disaster recovery testing, resilience assessments, and risk mitigation.
• Drive continuous improvement of application stability, service availability, and customer experience.
• Lead major incident response and escalation management for critical production issues.
• Oversee RCA processes and ensure corrective actions are implemented and tracked.
• Drive reduction of recurring incidents through automation and monitoring.
• Provide executive-level communication during significant incidents and disruptions.
• Establish monitoring, alerting, logging, tracing, and observability standards.
• Lead dashboards and operational metrics to provide visibility into service health.
• Promote IaC, CI/CD integration, automated remediation, and self-service capabilities.
• Partner with Engineering and Infrastructure to support cloud-native and hybrid environments.
• Ensure architectures are resilient, scalable, and supportable.
• Support Azure cloud services, containers, APIs, microservices, and platform engineering practices.
• Evaluate vendor platforms and third-party services for reliability.

Skills

Leadership

SRE

Automation

Observability

Incident management

Cloud platforms

Education

Bachelor’s degree in Computer Science or related field

Tools

Dynatrace

Splunk

Datadog

Grafana

Azure Monitor

OpenTelemetry

Job description

M&T Bank seeks an experienced SRE Manager to lead reliability, automation, and platform operations across core business applications. You will set SLOs, drive incident response, and push AI-assisted operations while guiding high-performing SRE and Production Support teams.

The role requires deep expertise in cloud-native architectures, IaC, and telemetry, with a focus on reducing toil and improving customer experience.