Remote Software Support Specialist

ImageTrend; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible PTO

401(k) with Employer Match

Tuition Reimbursement

Referral Bonus Program

Job summary

A software solutions company is seeking an Application Support Specialist I to join their team remotely. The ideal candidate will provide excellent customer support by troubleshooting product-related issues and ensuring a positive client experience. Strong communication skills and the ability to work independently in a fast-paced environment are essential. This position offers a salary range of $50,000 - $60,000 annually with various benefits and perks, including remote work options and professional development opportunities.

Qualifications

• Degree or the equivalent combination of education and relevant work experience.
• Proven customer service experience supporting a software solution.
• Strong interpersonal and communication skills.

Responsibilities

• Provide support to customers and troubleshoot client issues.
• Resolve issues according to SLAs and track open issues.
• Develop an understanding of ImageTrend products to assist clients.

Skills

Customer service experience

Analytical and problem-solving skills

Interpersonal and communication skills

Technical aptitude for software

Education

Degree or equivalent work experience

Tools

MS Office Suite

Job description

A software solutions company is seeking an Application Support Specialist I to join their team remotely. The ideal candidate will provide excellent customer support by troubleshooting product-related issues and ensuring a positive client experience. Strong communication skills and the ability to work independently in a fast-paced environment are essential. This position offers a salary range of $50,000 - $60,000 annually with various benefits and perks, including remote work options and professional development opportunities.