Software Support Associate — Impact Public Safety

Tyler Technologies, Inc.; Plano (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading software company is seeking an Associate Software Support Representative to join their team. The role involves providing inbound support to clients, maintaining clear communication, and effectively resolving issues in a fast-paced environment. Candidates should have strong problem-solving skills and customer service aptitude. Prior experience in a customer service or technical support role is preferred, along with proficiency in Microsoft applications. This position offers opportunities for training and development in software products.

Qualifications

• 1 year of work experience in a customer service/technical support environment required.
• Exceptional customer service aptitude.
• Familiarity with legal terms and principles is desired.

Responsibilities

• Provide inbound support via phone, chat, or email.
• Communicate effectively with clients and coworkers.
• Perform quality assurance testing for software upgrades.

Skills

Customer service aptitude

Problem-solving skills

Interpersonal skills

Organizational skills

Analytical ability

Technical troubleshooting

Effective communication

Education

Associate degree or equivalent experience

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Operating systems

Job description

A leading software company is seeking an Associate Software Support Representative to join their team. The role involves providing inbound support to clients, maintaining clear communication, and effectively resolving issues in a fast-paced environment. Candidates should have strong problem-solving skills and customer service aptitude. Prior experience in a customer service or technical support role is preferred, along with proficiency in Microsoft applications. This position offers opportunities for training and development in software products.