Hybrid SMB Telecom Account Manager

GroundSwell Networks, LLC; Bel Air (MD); Híbrido; USD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus plans after 12 months

Partially employer-paid medical

Resumo da oferta

GroundSwell Networks, LLC in Bel Air, MD is seeking an Account Manager to oversee a portfolio of small to medium-sized business telecom accounts. You will be the primary contact for inquiries, service changes and support, while coordinating with internal teams to ensure timely delivery and maintenance of services.

Responsibilities include building strong client relationships, understanding customer requirements, preparing and presenting proposals, monitoring performance, and identifying upsell

Qualificações

• Exceptional organizational and time management skills, including managing multiple accounts, tracking activities, and maintaining accurate documentation.
• Demonstrated skills in account management and customer relationship building, including the ability to serve as a trusted advisor to business clients.
• Strong communication and presentation skills, with the ability to explain technical concepts in clear, accessible language.
• Comfort working in a hybrid environment, collaborating effectively both in person in Bel Air, MD and remotely with customers and internal teams.
• Proficiency with CRM systems and common office productivity tools (e.g., email, spreadsheets, presentations) to manage accounts and report on performance.
• Prior experience in telecom, IT services, or another technology-focused industry is beneficial.
• Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent relevant work experience.

Responsabilidades

• Manage and grow a portfolio of SMB telecom accounts as primary contact.
• Build strong client relationships and understand customer requirements.
• Prepare and present service proposals and coordinate with internal teams to ensure smooth delivery and maintenance of services.
• Monitor account performance, identify upsell and cross-sell opportunities, and address issues promptly to maintain high levels of customer satisfaction.
• Maintain accurate account records and participate in meetings and reporting on account activity.
• Contribute to continuous improvement of processes and customer experience.

Conhecimentos

Organizational & time management

Account management

Customer relationship building

Communication & presentation

Hybrid collaboration

CRM proficiency

Telecom/IT services experience

Formação académica

Associate or Bachelor’s degree in Business/Communications or related field

Ferramentas

CRM systems

Descrição da oferta de emprego

GroundSwell Networks, LLC in Bel Air, MD is seeking an Account Manager to oversee a portfolio of small to medium-sized business telecom accounts. You will be the primary contact for inquiries, service changes and support, while coordinating with internal teams to ensure timely delivery and maintenance of services.

Responsibilities include building strong client relationships, understanding customer requirements, preparing and presenting proposals, monitoring performance, and identifying upsell