Account Manager

GroundSwell Networks, LLC; Bel Air (MD); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus plans after 12 months

Partially employer-paid medical

Job summary

GroundSwell Networks, LLC in Bel Air, MD is seeking an Account Manager to oversee a portfolio of small to medium-sized business telecom accounts. You will be the primary contact for inquiries, service changes and support, while coordinating with internal teams to ensure timely delivery and maintenance of services.

Responsibilities include building strong client relationships, understanding customer requirements, preparing and presenting proposals, monitoring performance, and identifying upsell

Qualifications

• Exceptional organizational and time management skills, including managing multiple accounts, tracking activities, and maintaining accurate documentation.
• Demonstrated skills in account management and customer relationship building, including the ability to serve as a trusted advisor to business clients.
• Strong communication and presentation skills, with the ability to explain technical concepts in clear, accessible language.
• Comfort working in a hybrid environment, collaborating effectively both in person in Bel Air, MD and remotely with customers and internal teams.
• Proficiency with CRM systems and common office productivity tools (e.g., email, spreadsheets, presentations) to manage accounts and report on performance.
• Prior experience in telecom, IT services, or another technology-focused industry is beneficial.
• Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent relevant work experience.

Responsibilities

• Manage and grow a portfolio of SMB telecom accounts as primary contact.
• Build strong client relationships and understand customer requirements.
• Prepare and present service proposals and coordinate with internal teams to ensure smooth delivery and maintenance of services.
• Monitor account performance, identify upsell and cross-sell opportunities, and address issues promptly to maintain high levels of customer satisfaction.
• Maintain accurate account records and participate in meetings and reporting on account activity.
• Contribute to continuous improvement of processes and customer experience.

Skills

Organizational & time management

Account management

Customer relationship building

Communication & presentation

Hybrid collaboration

CRM proficiency

Telecom/IT services experience

Education

Associate or Bachelor’s degree in Business/Communications or related field

Tools

CRM systems

Job description

Company Description GroundSwell Networks, LLC delivers industry-leading telecom services tailored to small and medium-sized businesses. The company focuses on providing reliable, scalable communications solutions that help organizations operate efficiently and stay connected. GroundSwell Networks combines advanced technology with a strong emphasis on personal, accessible relationships between customers and service providers. Team members work closely with clients to understand their needs and deliver responsive, high-quality service. This environment offers opportunities to build long-term customer partnerships and contribute directly to business growth.

Role Description The Account Manager is a full-time, hybrid role based in Bel Air, MD, with some work-from-home flexibility. This role is responsible for managing and growing a portfolio of small to medium-sized business telecom accounts, serving as the primary point of contact for customer inquiries, service changes, and support needs. Day-to-day tasks include building strong client relationships, understanding customer requirements, preparing and presenting service proposals, and coordinating with internal teams to ensure smooth delivery and maintenance of services. The Account Manager will monitor account performance, identify upsell and cross-sell opportunities, and address issues promptly to maintain high levels of customer satisfaction. The role also involves maintaining accurate account records, participating in meetings and reporting on account activity, and contributing to continuous improvement of processes and customer experience.

Qualifications

• Exceptional organizational and time management skills, including managing multiple accounts, tracking activities, and maintaining accurate documentation.
• Demonstrated skills in account management and customer relationship building, including the ability to serve as a trusted advisor to business clients.
• Strong communication and presentation skills, with the ability to explain technical concepts in clear, accessible language.
• Comfort working in a hybrid environment, collaborating effectively both in person in Bel Air, MD and remotely with customers and internal teams.
• Proficiency with CRM systems and common office productivity tools (e.g., email, spreadsheets, presentations) to manage accounts and report on performance.
• Prior experience in telecom, IT services, or another technology-focused industry is beneficial.
• Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent relevant work experience.
• Salary: $50,000 – $60,000 per year, depending on experience
• Bonus: Eligible for bonus plans after the first 12 months of employment
• Health insurance: Partially employer-paid medical coverage