Hybrid Service & Scheduling Coordinator

J. F. Ahern Co.; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Top-tier benefits

Bonus programs

Generous PTO

Paid parental leave

Mental health resources

Wellness programs

Education assistance

Hybrid schedules

Job summary

J. F. Ahern Co.

in Des Moines, IA, is seeking a Service Coordinator to manage incoming service requests, schedule technicians, and assist with billing and contract administration. The role supports customer service for Ahern's service customers across the Omaha, NE, Des Moines, IA, and Davenport, IA markets. The ideal candidate will have 1–3 years of admin or customer service experience, an associate degree preferred, and strong Microsoft Office skills.

Qualifications

• 1–3 years of administrative and/or customer service experience
• Associate degree in an applicable program preferred
• Proficiency in Microsoft Office; able to learn industry-specific software
• Strong written and verbal communication; high attention to detail
• Ability to multitask in a deadline-driven environment

Responsibilities

• Answer incoming service calls and schedule technicians for customer visits
• Assist with invoicing/billing questions
• Help assemble proposals and bidding documents
• Process maintenance contracts and renewals
• Maintain customer data and generate monthly reports
• Perform other administrative tasks as needed

Skills

Admin experience

Customer service

Microsoft Office

Multitasking

Communication skills

Detail orientation

Education

Associate degree preferred

Tools

Industry software

Job description

J. F. Ahern Co.

in Des Moines, IA, is seeking a Service Coordinator to manage incoming service requests, schedule technicians, and assist with billing and contract administration. The role supports customer service for Ahern's service customers across the Omaha, NE, Des Moines, IA, and Davenport, IA markets. The ideal candidate will have 1–3 years of admin or customer service experience, an associate degree preferred, and strong Microsoft Office skills.