Hybrid Dispatch & Customer Service Coordinator

J. F. Ahern Co.; Madison (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Top-tier benefits

Bonus programs

Generous PTO

Paid parental leave

Mental health resources

Wellness programs

Education assistance

Hybrid schedule

Job summary

J. F. Ahern Co. seeks a Service Coordinator to deliver outstanding customer service, manage emergency calls, and dispatch technicians for daily service tasks. You will coordinate parts, purchase orders, and assist customers with invoicing while maintaining accurate records and reporting.

This role emphasizes teamwork, independence, and strong organizational skills in a fast-paced environment, with hybrid work options and benefits. Experience in service roles is valued.

Qualifications

• Requires strong decision-making, organization, and communication skills.
• Experience in service-related roles is preferred (1–3 years).
• Proficiency with MS Word and Excel is required.

Responsibilities

• Handle emergency service calls and main dispatch duties.
• Schedule technicians for service inspections and preventive maintenance.
• Coordinate parts ordering and issue purchase orders; assist with invoicing questions.

Skills

Decision making

Organizational skills

Critical thinking

Communication skills

Multitasking

Teamwork

Independent work

Education

Associate degree in related field

Tools

Microsoft Word

Excel

Job description

J. F. Ahern Co. seeks a Service Coordinator to deliver outstanding customer service, manage emergency calls, and dispatch technicians for daily service tasks. You will coordinate parts, purchase orders, and assist customers with invoicing while maintaining accurate records and reporting.

This role emphasizes teamwork, independence, and strong organizational skills in a fast-paced environment, with hybrid work options and benefits. Experience in service roles is valued.