Service Coordinator

J. F. Ahern Co.; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Top-tier benefits

Bonus programs

Generous PTO

Paid parental leave

Mental health resources

Wellness programs

Education assistance

Hybrid schedules

Job summary

J. F. Ahern Co.

in Des Moines, IA, is seeking a Service Coordinator to manage incoming service requests, schedule technicians, and assist with billing and contract administration. The role supports customer service for Ahern's service customers across the Omaha, NE, Des Moines, IA, and Davenport, IA markets. The ideal candidate will have 1–3 years of admin or customer service experience, an associate degree preferred, and strong Microsoft Office skills.

Qualifications

• 1–3 years of administrative and/or customer service experience
• Associate degree in an applicable program preferred
• Proficiency in Microsoft Office; able to learn industry-specific software
• Strong written and verbal communication; high attention to detail
• Ability to multitask in a deadline-driven environment

Responsibilities

• Answer incoming service calls and schedule technicians for customer visits
• Assist with invoicing/billing questions
• Help assemble proposals and bidding documents
• Process maintenance contracts and renewals
• Maintain customer data and generate monthly reports
• Perform other administrative tasks as needed

Skills

Admin experience

Customer service

Microsoft Office

Multitasking

Communication skills

Detail orientation

Education

Associate degree preferred

Tools

Industry software

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for aService Coordinator located in Des Moines, IA.

How you will contribute:

As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve assisting with the assembly of proposal and bidding documents and processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. There may be other administrative tasks assigned as needed. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Omaha, NE,Des Moines, IA, and Davenport, IA areas.

What you need to qualify:

Ahern will help make the most of your one to three years of administrative and/or customer service work experience. An Associate's degree in an applicable program is preferred. Being proficient in Microsoft Office and technically inclined to learn industry-specific software will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, possessing strong written and verbal communication skills, and being able to execute tasks with a great amount of detail will be crucial. The ability to multitask will be important as there will be involvement in multiple projects and scheduled maintenance at varying stages of implementation. If you are ready to demonstrate this expertise, Ahern wants you!

What's in it for you?

At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here's how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.