Hybrid Service Scheduler & Client Liaison

Atlas Copco Airpower N.V.; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Health/Dental/Vision insurance

Competitive PTO

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco US – West Springfield, MA, is seeking a Service Scheduling and Administration coordinator to manage service calls and contracts. You will liaise between customers, the Service Manager, and technicians, ensuring schedules, orders, and parts are processed efficiently.

The role requires 2+ years in a customer-facing role, a High School diploma (some college preferred), and strong MS Office skills. The position offers a hybrid work arrangement with comprehensive benefits.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure in a fast-paced environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required.

Responsibilities

• Receive incoming calls for service of compressed air equipment and schedule service contract customers.
• Coordinate activities of the Service Department with the Service Manager to maximize technician utilization.
• Confirm service schedules with customers and provide regular updates.
• Serve as liaison between Service Manager, Technicians and customers; report progress and issues.
• Secure purchase orders for service work and verify terms with customers.
• Maintain and edit scheduled service orders in MAM/VisiTour; track and file paperwork.

Skills

Organizational skills

Customer service

Verbal communication

Written communication

Problem-solving

Multitasking

Learning new processes

Team collaboration

Microsoft Office

Education

High School diploma

Some college preferred

Tools

Microsoft Office

Job description

Atlas Copco US – West Springfield, MA, is seeking a Service Scheduling and Administration coordinator to manage service calls and contracts. You will liaise between customers, the Service Manager, and technicians, ensuring schedules, orders, and parts are processed efficiently.

The role requires 2+ years in a customer-facing role, a High School diploma (some college preferred), and strong MS Office skills. The position offers a hybrid work arrangement with comprehensive benefits.