Service Coordinator

Atlas Copco Airpower N.V.; Houston (TX); Hybrid; USD 58,000 - 73,000; Full time

Benefits offered by this job

Excellent compensation package

Health, dental and vision insurance

Paid time off

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco Airpower N.V. in Houston, TX seeks a Service Coordinator to schedule field service installations, coordinate parts, and provide regular updates to the Service Manager and customers.

You\'ll open and maintain service orders in SAP, secure purchase orders, track paperwork, and keep customer contacts current while ensuring timely communication and smooth operation. Hybrid work arrangement; requires at least two years of dispatch experience and strong organization, communication, and

Qualifications

• Minimum of two years of relevant service coordination and/or dispatch experience.
• High School diploma; some college preferred.
• Proficient in Microsoft Office; SAP experience preferred.

Responsibilities

• Secure purchase orders for service work and verify terms and conditions with customers.
• Open, maintain and edit scheduled service orders in SAP and other systems including invoicing.
• Track and file paperwork for service jobs entered; expedite parts as needed; create Vendor Purchase Orders when required.
• Maintain and verify contact information for customer accounts; update customers on order progress and long lead times on a case-by-case basis.
• Coordinate service scheduling and maximize Technician utilization; serve as liaison between Service Manager, Technicians and customers.

Skills

Independent work

Organizational skills

Interpersonal skills

Verbal & written communication

Problem-solving

Multitasking

Microsoft Office (Word/Excel)

Education

High School diploma

Some college preferred

Tools

SAP

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Roles and Responsibilities

Service Administration (60%) – Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%) – Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Experience – Minimum of two years of relevant service coordination and/or dispatch experience.

Education – High School diploma, some college preferred.

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary range: $58K - $73K based on knowledge, skills and experience; “Geographically adjusted”

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Houston, TX

Contact information

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.