Service Coordinator

Atlas Copco Airpower N.V.; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Health/Dental/Vision insurance

Competitive PTO

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco US – West Springfield, MA, is seeking a Service Scheduling and Administration coordinator to manage service calls and contracts. You will liaise between customers, the Service Manager, and technicians, ensuring schedules, orders, and parts are processed efficiently.

The role requires 2+ years in a customer-facing role, a High School diploma (some college preferred), and strong MS Office skills. The position offers a hybrid work arrangement with comprehensive benefits.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure in a fast-paced environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required.

Responsibilities

• Receive incoming calls for service of compressed air equipment and schedule service contract customers.
• Coordinate activities of the Service Department with the Service Manager to maximize technician utilization.
• Confirm service schedules with customers and provide regular updates.
• Serve as liaison between Service Manager, Technicians and customers; report progress and issues.
• Secure purchase orders for service work and verify terms with customers.
• Maintain and edit scheduled service orders in MAM/VisiTour; track and file paperwork.

Skills

Organizational skills

Customer service

Verbal communication

Written communication

Problem-solving

Multitasking

Learning new processes

Team collaboration

Microsoft Office

Education

High School diploma

Some college preferred

Tools

Microsoft Office

Job description

Service Atlas Copco US – United States West Springfield Massachusetts

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role
Service Scheduling– Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

Service Administration – Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

To succeed, you will need

Position requirements -

• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Experience– Minimum of two years of experience in a customer facing role.

Education– High School diploma, some college preferred.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remote and working on-site at our office in West Springfield, MA.

Contact information

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.