Service Scheduler & Customer Liaison

Atlas Copco Airpower N.V.; Elk Grove Village (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Health, Dental, Vision insurance

Competitive Paid time off

Life & Disability insurance

Salary range: $55K-$65K/year

Job summary

Atlas Copco Airpower N.V. is seeking a Service Scheduling professional to handle incoming service calls, schedule contracts, and coordinate with technicians and customers from Elk Grove Village, Illinois.

You will work with the Service Manager to optimize technician utilization and ensure timely updates to customers. The role requires strong organizational and communication skills, plus experience in customer service.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Experience in a customer service-related role and ability to handle difficult situations professionally.
• Must be detail oriented with excellent problem-solving skills.
• Ability to collaborate across functions within the organization.
• Must manage multiple priorities with flexibility and strong customer service commitment.
• Self-motivated with a positive attitude.
• Aptitude for learning new processes, systems and applications.
• Ability to work under pressure in a fast-paced environment.
• Proficient in Word and Excel (Microsoft Office).
• Willing to work overtime if required.

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment.
• Schedule service contracts and coordinate activities with the Service Manager.
• Serve as liaison between Service Manager, Technicians and customers with updates.
• Manage and control work in progress; report problems to the Service Manager.
• Secure purchase orders for service work and verify terms with customers.

Skills

Organizational skills

Verbal communication

Written communication

Customer service

Problem solving

Collaboration

Multitasking

Learning agility

Stress management

MS Office

Overtime flexibility

Education

High School diploma

Some college preferred

Tools

MAM

VisiTour

Microsoft Office

Job description

Atlas Copco Airpower N.V. is seeking a Service Scheduling professional to handle incoming service calls, schedule contracts, and coordinate with technicians and customers from Elk Grove Village, Illinois.

You will work with the Service Manager to optimize technician utilization and ensure timely updates to customers. The role requires strong organizational and communication skills, plus experience in customer service.