Hybrid Service Desk Technician - Windows & O365 Pro

Kforce Inc; Phoenix (AZ); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Kforce is seeking a hybrid Service Desk Technician in Phoenix, AZ to provide troubleshooting and day-to-day IT support. The role requires proficiency with Microsoft Office and familiarity with Windows Server environments, with additional third-party tools learned as needed.

Responsibilities include user setup, asset management, end-user support for hardware/software, and AD provisioning/deactivation. Collaboration with other IT teams for Go-Live events is expected.

Qualifications

• Experience in a similar role or substantial knowledge to perform responsibilities.
• Relevant education and/or training will be considered a plus.

Responsibilities

• Handles administrative tasks as needed (New customer set-up, knowledge base creation and management)
• Inventory/Asset Management
• Assist end users with use of technology
• Support end users with all hardware and software
• Active Directory: Provisioning and deactivation of network user accounts
• Engage with other IT departments for Go-Live events

Skills

Microsoft Office

Windows Server

Active Directory

Customer support

Tools

Printer Support

Microsoft O365 Suite

Microsoft Windows 10

Apple iPhone

Job description

Kforce is seeking a hybrid Service Desk Technician in Phoenix, AZ to provide troubleshooting and day-to-day IT support. The role requires proficiency with Microsoft Office and familiarity with Windows Server environments, with additional third-party tools learned as needed.

Responsibilities include user setup, asset management, end-user support for hardware/software, and AD provisioning/deactivation. Collaboration with other IT teams for Go-Live events is expected.