Hybrid IT Service Desk Technician — Remote Fridays

Kuvare Holdings; Des Plaines (IL); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Kuvare is seeking a Service Desk Technician to provide frontline IT support for employees. The role handles hardware, software, and account issues and requires in-office attendance Monday through Thursday with Fridays work-from-home. Occasional after-hours and travel may be required.

Responsibilities include supporting end-user devices, Microsoft 365, AD/Entra ID, and ITSM workflows, while documenting issues and following security practices.

Formación

• Customer-focused IT support with a service mindset and timely responses.
• Experience with Windows, Microsoft 365 and identity management tools.
• Familiarity with ITSM ticketing and security best practices.

Responsabilidades

• Serve as first point of contact for IT incidents and service requests.
• Troubleshoot end-user hardware, software, and accounts across devices.
• Manage user accounts in AD/Entra ID and document solutions.
• Support MS Teams/VOIP, conferencing, and collaboration tools.
• Create knowledge base articles and participate in process improvements.

Conocimientos

Customer service

Communication

Team collaboration

Problem solving

Educación

Associate degree in Information Technology

Bachelor’s degree preferred

Herramientas

Windows OS

Microsoft 365

Active Directory

Entra ID

ITSM platforms

Apple devices

Descripción del empleo

Kuvare is seeking a Service Desk Technician to provide frontline IT support for employees. The role handles hardware, software, and account issues and requires in-office attendance Monday through Thursday with Fridays work-from-home. Occasional after-hours and travel may be required.

Responsibilities include supporting end-user devices, Microsoft 365, AD/Entra ID, and ITSM workflows, while documenting issues and following security practices.