Hybrid IT Helpdesk Pro: Microsoft 365 & End-User Support

Patient Advocate Foundation; Hampton, Northern (VA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Patient Advocate Foundation (PAF) in Hampton, VA, seeks a Helpdesk Technician to join our IT team. This role provides first and second-level support for employees, including remote and onsite staff, troubleshooting hardware, software, and Microsoft 365 issues.

The position works with IT staff and vendors to ensure reliable tech services and security compliance. The role offers a hybrid schedule with in-office days in Hampton, VA.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• Minimum of two years of help desk or desktop support experience.
• Experience troubleshooting hardware, software, and end-user computing issues.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and conference room equipment.
• Deliver onsite and remote support to users in a timely and professional manner.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Support conference room technologies, video conferencing systems, and collaboration platforms.
• Utilize ticketing system to document, categorize, prioritize, track, escalate, and resolve requests.
• Assist with onboarding/offboarding and device provisioning.

Skills

Customer service

Troubleshooting

Communication

Time management

Remote support

Ticketing systems

Windows 11

Microsoft 365

Education

Associate degree

Tools

PDQ Smart Deploy

Microsoft Intune

Azure AD / Entra ID

Job description

Patient Advocate Foundation (PAF) in Hampton, VA, seeks a Helpdesk Technician to join our IT team. This role provides first and second-level support for employees, including remote and onsite staff, troubleshooting hardware, software, and Microsoft 365 issues.

The position works with IT staff and vendors to ensure reliable tech services and security compliance. The role offers a hybrid schedule with in-office days in Hampton, VA.