Service Desk

Kforce Inc; Phoenix (AZ); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Kforce is seeking a hybrid Service Desk Technician in Phoenix, AZ to provide troubleshooting and day-to-day IT support. The role requires proficiency with Microsoft Office and familiarity with Windows Server environments, with additional third-party tools learned as needed.

Responsibilities include user setup, asset management, end-user support for hardware/software, and AD provisioning/deactivation. Collaboration with other IT teams for Go-Live events is expected.

Qualifications

• Experience in a similar role or substantial knowledge to perform responsibilities.
• Relevant education and/or training will be considered a plus.

Responsibilities

• Handles administrative tasks as needed (New customer set-up, knowledge base creation and management)
• Inventory/Asset Management
• Assist end users with use of technology
• Support end users with all hardware and software
• Active Directory: Provisioning and deactivation of network user accounts
• Engage with other IT departments for Go-Live events

Skills

Microsoft Office

Windows Server

Active Directory

Customer support

Tools

Printer Support

Microsoft O365 Suite

Microsoft Windows 10

Apple iPhone

Job description

Responsibilities

Kforce has a client that is seeking a Service Desk in Phoenix, AZ. Overview: In this role, the hybrid Service Desk Technician provides troubleshooting assistance to employees, various day-to-day tasks associated with the IT department, and other specially assigned tasks as needed. A proficiency in Microsoft Office products is needed, along with familiarity with the Microsoft Windows Server environment. Additional third-party products are used and must be learned by the Service Desk Technician as needed. Responsibilities:

• Handles administrative tasks as needed (New customer set-up, knowledge base creation and management)
• Inventory/Asset Management
• Assist end users with use of technology
• Support end users with all hardware and software
• Active Directory: Perform tasks related to provisioning and deactivation of network user accounts
• Engage with other IT departments for process and systems Go-Live events

Tools

• Printer Support
• Microsoft O365 Suite
• Microsoft Windows 10
• Apple/iPhone

Requirements

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.