Hybrid Service Desk Engineer: Windows & Network

Gfi-Digital-Inc.; Louisville (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with company match

Referral bonus

Health, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Sick Time Off

Employee Discount Program

Job summary

GFI Digital is seeking a Service Desk Engineer in Louisville, KY to deliver exceptional customer service by deploying, maintaining, troubleshooting, and optimizing workstation and server hardware, software, and network connectivity. Strong communication and proactive client support are essential.

You will work in a full-time role with in-office and hybrid schedules; responsibilities include triaging tickets, configuring O365/GSuite, managing accounts, and collaborating with vendors.

Qualifications

• 3–4 years of hands-on IT support in a similar role with Windows workstations and applications.
• Experience supporting Windows Server environments and networking hardware protocols.
• Strong documentation skills and ability to prioritize in a high-pressure setting.

Responsibilities

• Participate in white-glove calls and handle high-urgency escalations with calm, clear communication.
• Deploy solutions to resolve recurring issues and improve system performance.
• Analyze ticket trends to identify technical improvements and address issues proactively.
• Troubleshoot switches, firewalls, and wireless access points.
• Remediate compromised accounts using anti-virus/malware tools and manage email systems.
• Administer end-user accounts, permissions, and workstation setups; assist with vendor management.
• Ensure SLAs are met for all customers.

Skills

Windows Server

Networking hardware

Customer service

Documentation

Problem solving

Detail orientation

Multitasking

Education

College Diploma or Degree in Computer Science

Tools

O365

GSuite

Graphus

Inky

Mimecast

Defender

Active Directory

Job description

GFI Digital is seeking a Service Desk Engineer in Louisville, KY to deliver exceptional customer service by deploying, maintaining, troubleshooting, and optimizing workstation and server hardware, software, and network connectivity. Strong communication and proactive client support are essential.

You will work in a full-time role with in-office and hybrid schedules; responsibilities include triaging tickets, configuring O365/GSuite, managing accounts, and collaborating with vendors.