Hybrid Service Coordination & Dispatch Specialist

Ainsworth Inc; Ridgewood (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Generous vacation

Employee discounts and incentives

Hybrid work model

Diversity & inclusion

Job summary

GDI Ainsworth is seeking a Customer Service Representative to serve as the central hub between clients, field technicians, and internal teams in a designated New York zone.

You will coordinate maintenance, service calls, and repairs per SLA, ensuring accurate documentation from start to finish and maintaining high client satisfaction through proactive communication and efficient scheduling.

Qualifications

• Strong communication and organizational abilities.
• Ability to multitask and manage multiple service issues simultaneously.
• Team-oriented with a proactive, client-focused attitude.
• Skilled in problem-solving and coordination under time-sensitive conditions.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Ensure all service call information is accurately recorded from initiation to billing.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Administrative duties: data entry for service calls and billing preparation, verify maintenance timelines, daily closeout tasks, support proposals.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Teamwork

Job description

GDI Ainsworth is seeking a Customer Service Representative to serve as the central hub between clients, field technicians, and internal teams in a designated New York zone.

You will coordinate maintenance, service calls, and repairs per SLA, ensuring accurate documentation from start to finish and maintaining high client satisfaction through proactive communication and efficient scheduling.