Dynamic Service Coordination Specialist

G.E. Mechanical, LLC.; Vineland (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Vacation and holidays

401k plan with Company match

Education and training provided with奖金

Bonuses

Job summary

G.E. Mechanical, LLC. is seeking a Customer Service Representative to intake customer information and coordinate internally to ensure proper work execution.

You will communicate with technicians in real time to complete close out processes and uphold high service quality for our customers. Responsibilities include handling calls, reviewing service history, processing payments when applicable, creating work orders, and ensuring accurate close-out with technicians.

Qualifications

• 2-3 years of customer service experience in a sales/office/corporate setting.
• Ability to work as a team player.
• High School diploma or GED.
• Proficiency in Microsoft Word, Excel, & Outlook.

Responsibilities

• Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite.
• Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies.
• Provide hourly rates, pricing holds, and take payment information when applicable.
• Create, open, assign, and/or close work order requests.
• Real time updates via notes in each work order description.
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling.
• Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call.
• Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required.
• Route calls to the appropriate departments/individuals.

Skills

Customer service

Multitasking

Attention to detail

Team player

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

G.E. Mechanical, LLC. is seeking a Customer Service Representative to intake customer information and coordinate internally to ensure proper work execution.

You will communicate with technicians in real time to complete close out processes and uphold high service quality for our customers. Responsibilities include handling calls, reviewing service history, processing payments when applicable, creating work orders, and ensuring accurate close-out with technicians.