Customer Service Representative

Ainsworth Inc; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Vacation

Employee discounts and incentives

Hybrid working model

Job summary

The Customer Service Representative at GDI Ainsworth in New York serves as the central communication hub between clients, field technicians, and internal teams, coordinating maintenance, repair, and service activities with a focus on scheduling accuracy and client satisfaction.

You will build relationships with technicians and clients, schedule service calls, ensure accurate service data from initiation to billing, and collaborate with internal teams to maintain service excellence.

Qualifications

• Strong communication, interpersonal and organizational skills.
• Ability to multitask and manage multiple service issues simultaneously.
• Skilled in problem-solving and coordination under time-sensitive conditions.
• Team-oriented with a proactive, client-focused attitude.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Administrative Duties: Ensure accurate data entry for service calls and billing preparation; verify timelines; perform daily closeout tasks; support proposals.
• Technician Coordination: Assign daily workloads; track arrival times and progress; maintain dispatch board.
• Material & Job Management: Coordinate with estimators and purchasers; schedule repair work when materials are available; escalate field issues.

Skills

Strong communication

Multitasking

Problem solving

Team oriented

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary

The Customer Service Representative serves as the central communication hub between clients, field technicians, and internal teams. This role ensures smooth coordination of maintenance, repair, and service activities, with a focus on scheduling accuracy, client satisfaction, and operational efficiency within an assigned zone.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Administrative Duties:
  • Ensure accurate data entry for service calls and billing preparation.
  • Verify all maintenance activities are completed within contractual timelines.
  • Perform daily closeout tasks, including technician time tracking, material consumption, and reporting.
  • Support proposal generation and follow-up on pending service requests.
• Technician Coordination:
  • Assign daily workloads and maintain real-time communication throughout the day.
  • Track technician arrival times, progress, and completion to ensure adherence to schedule.
  • Keep an accurate dispatch board reflecting current job statuses.
• Material & Job Management:
  • Coordinate with estimators and purchasers to ensure technicians have necessary materials.
  • Schedule repair work once required materials are available.
  • Escalate field issues to the Foreman and Field Supervisor when appropriate.

Qualifications

• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and manage multiple service issues simultaneously.
• Skilled in problem-solving and coordination under time-sensitive conditions.
• Team-oriented with a proactive, client-focused attitude.

The salary range is $50,000 to $70,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

Why work at GDI Ainsworth?

Benefits

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

• Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country!

Join us…. Make a difference