Remote Service Coordinator - Dispatch & Customer Care

Jobgether; Oregon; Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Remote work within US

Professional development

Career growth

Job summary

Jobgether, representing a US-based partner, seeks a Service Coordinator to oversee field service requests, coordinate technicians and vendors, and manage work orders from scheduling through completion.

You’ll thrive in a fast-paced, 24/7 environment, maintain clear communication with customers and internal teams, adapt to changing priorities, and ensure service commitments are met with accurate records.

Qualifications

• High School Diploma or equivalent qualification.
• At least one year of customer service experience.
• One or more years of dispatching/scheduling experience preferred.
• Excellent written and verbal communication skills.
• Proficient with Microsoft 365 applications.

Responsibilities

• Receive, review, and prioritize field service requests based on SLA.
• Coordinate qualified technicians and vendors by location and cost.
• Verify qualifications, availability, and tools before assignments.
• Communicate work orders and scheduling requirements to technicians.
• Manage work orders from scheduling through completion and record keeping.

Skills

Customer service

Dispatching

Scheduling

Communication

Microsoft 365

Education

High School Diploma

Job description

Jobgether, representing a US-based partner, seeks a Service Coordinator to oversee field service requests, coordinate technicians and vendors, and manage work orders from scheduling through completion.

You’ll thrive in a fast-paced, 24/7 environment, maintain clear communication with customers and internal teams, adapt to changing priorities, and ensure service commitments are met with accurate records.