Field Service Coordination Specialist

Ainsworth Inc; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Vacation

Employee discounts and incentives

Hybrid working model

Job summary

The Customer Service Representative at GDI Ainsworth in New York serves as the central communication hub between clients, field technicians, and internal teams, coordinating maintenance, repair, and service activities with a focus on scheduling accuracy and client satisfaction.

You will build relationships with technicians and clients, schedule service calls, ensure accurate service data from initiation to billing, and collaborate with internal teams to maintain service excellence.

Qualifications

• Strong communication, interpersonal and organizational skills.
• Ability to multitask and manage multiple service issues simultaneously.
• Skilled in problem-solving and coordination under time-sensitive conditions.
• Team-oriented with a proactive, client-focused attitude.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Administrative Duties: Ensure accurate data entry for service calls and billing preparation; verify timelines; perform daily closeout tasks; support proposals.
• Technician Coordination: Assign daily workloads; track arrival times and progress; maintain dispatch board.
• Material & Job Management: Coordinate with estimators and purchasers; schedule repair work when materials are available; escalate field issues.

Skills

Strong communication

Multitasking

Problem solving

Team oriented

Job description

The Customer Service Representative at GDI Ainsworth in New York serves as the central communication hub between clients, field technicians, and internal teams, coordinating maintenance, repair, and service activities with a focus on scheduling accuracy and client satisfaction.

You will build relationships with technicians and clients, schedule service calls, ensure accurate service data from initiation to billing, and collaborate with internal teams to maintain service excellence.