Hybrid Senior Client Success Lead - FinTech

FIS Management Services LLC; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunities to make an impact in Fin

Internal career growth opportunities

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your team

Job summary

FIS is seeking a Client Success Manager in Atlanta for a hybrid role that supports clients in Jacksonville, Atlanta, or Milwaukee. You will drive adoption, value realization, and renewals by partnering with product, sales, and support teams to deliver tailored solutions and strategic guidance.

You will lead conversations with senior stakeholders, monitor client health, and craft joint success plans with KPIs to drive measurable business outcomes, while reducing churn and expanding use of the

Qualifications

• 5–7 years in client success, client service or account management.
• Bachelor’s degree; experience in financial technology services.
• Ability to articulate business value to stakeholders at all levels.
• Knowledge of financial technology industry trends and products.
• Strong analytical skills using data to drive decisions.
• Excellent communication and presentation skills.

Responsibilities

• Act as SME in business domains; lead strategic conversations with senior stakeholders.
• Collaborate with product, sales, and support to deliver tailored solutions.
• Build relationships, engage across lifecycle, enable value realization.
• Develop joint success plans with milestones and KPIs.
• Analyze client health and usage data; mitigate risk and reduce churn.
• Advise on expansion opportunities and influence product roadmaps.
• Serve as liaison between product management and clients; collaborate with sales and services.
• Participate in renewal process and articulate renewal value.

Skills

Business value articulation

Communication

Cross-functional collaboration

Analytical skills

Leadership

Education

Bachelor’s degree

Tools

Tableau

Job description

FIS is seeking a Client Success Manager in Atlanta for a hybrid role that supports clients in Jacksonville, Atlanta, or Milwaukee. You will drive adoption, value realization, and renewals by partnering with product, sales, and support teams to deliver tailored solutions and strategic guidance.

You will lead conversations with senior stakeholders, monitor client health, and craft joint success plans with KPIs to drive measurable business outcomes, while reducing churn and expanding use of the