Senior Managed Services Strategist

FIS; Jacksonville (FL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Career growth

Job summary

FIS in Jacksonville, FL is seeking an Analytics Senior, Managed Service to lead outsourced process development and client delivery. You will drive operational excellence, resolve complex issues, and mentor team members in a dynamic fintech environment.

The role emphasizes cross-functional collaboration with Sales, Operations, IT, and Legal to align services with client requirements, while coaching others and contributing to broader departmental goals.

Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience.
• Experience supporting managed services, outsourced business processes, operations, client services, or a related field.
• Strong analytical and problem-solving skills with the ability to evaluate complex situations and recommend solutions.
• Experience identifying and implementing process improvements that enhance operational performance.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.
• Experience collaborating with cross-functional teams to achieve business objectives.
• Ability to build and maintain strong client relationships.
• Demonstrated ability to coach, mentor, and support the development of others.

Responsibilities

• Lead the development and growth of outsourced business processes to ensure effective service delivery and operational support.
• Analyze existing operational processes and procedures to identify opportunities for improvement and increased efficiency.
• Recommend and implement process enhancements that align with departmental goals and performance objectives.
• Design and support systems and workflows that streamline and optimize outsourced business processes.
• Partner with Sales, Operations, Information Technology, and other business units to align services with client requirements and business strategies.
• Assist with onboarding new clients and support the successful implementation of managed services.
• Build and maintain strong client relationships, serving as a primary point of contact for service-related questions, issues, and escalations.
• Identify opportunities to improve service quality, operational efficiency, and client satisfaction.
• Collaborate with cross-functional teams to develop and implement process and service enhancements.
• Monitor compliance with contractual obligations and coordinate with Legal and Contract Management teams to address exceptions or concerns.
• Resolve complex operational issues using sound judgment, analytical thinking, and problem-solving skills.
• Provide coaching, guidance, and training to less experienced team members.
• Support departmental initiatives and contribute to the achievement of broader business objectives.

Skills

Analytical thinking

Problem-solving

Communication

Client relationship management

Team mentoring

Education

Bachelor's degree or equivalent

Job description

FIS in Jacksonville, FL is seeking an Analytics Senior, Managed Service to lead outsourced process development and client delivery. You will drive operational excellence, resolve complex issues, and mentor team members in a dynamic fintech environment.

The role emphasizes cross-functional collaboration with Sales, Operations, IT, and Legal to align services with client requirements, while coaching others and contributing to broader departmental goals.