Hybrid SAP Orders & Quotes Specialist

Veritiv Corporation; Chicago (IL); Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv Corporation in Chicago area is seeking a hybrid Customer Service Representative to deliver high-touch service, proactively communicate with customers, and ensure timely resolutions for orders and inquiries. The role requires entering orders in SAP and coordinating with Sales Representatives.

The ideal candidate has 1–3 years of related experience, proficiency with Microsoft Office, and the ability to manage multiple projects under pressure.

Qualifications

• Proven experience handling complex orders under tight deadlines.
• Experience with SAP systems is required.
• Salary stated in the posting: $53,100–$56,000 annually.

Responsibilities

• Enter customer orders accurately into SAP and follow up by phone, email, fax, or via Sales Reps.
• Support inventory control by reviewing historical data and managing stock during order processing.
• Provide internal support to Outside Sales Reps and assist with sales initiatives.
• Collaborate with internal departments to resolve customer issues efficiently.
• Review customer orders and contracts for accuracy and compliance.
• Prepare quotes, sample requests, proposals, and generate sales leads.
• Handle customer complaints related to products, coordinating returns and replacements.
• Process order changes and communicate updates to ensure customer satisfaction.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Education

High School Diploma/GED

Tools

SAP

Job description

Veritiv Corporation in Chicago area is seeking a hybrid Customer Service Representative to deliver high-touch service, proactively communicate with customers, and ensure timely resolutions for orders and inquiries. The role requires entering orders in SAP and coordinating with Sales Representatives.

The ideal candidate has 1–3 years of related experience, proficiency with Microsoft Office, and the ability to manage multiple projects under pressure.