Hybrid Customer Solutions Specialist

Veritiv Corporation; Downey (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv Corporation in Downey, CA, is seeking a Customer Solutions Professional for a hybrid role. You will handle orders, address inquiries and concerns with professionalism, and customize services to meet customer needs.

You will communicate with diverse stakeholders and maintain Salesforce records. The role requires 3–5 years of related experience, a Bachelor's degree preferred, and strong verbal and written communication skills.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of related experience.
• Experience with Salesforce.com or other CRM preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address pricing, billing, credits, payments, and shipping issues.
• Navigate company systems to independently resolve concerns.
• Provide proactive service to ensure high customer satisfaction.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance and more.
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.

Skills

Customer service

Verbal communication

Written communication

People skills

Diplomacy

Salesforce CRM

Microsoft Office

Decision making

Education

Bachelor's Degree Preferred

Tools

Salesforce

Microsoft Office

Job description

Veritiv Corporation in Downey, CA, is seeking a Customer Solutions Professional for a hybrid role. You will handle orders, address inquiries and concerns with professionalism, and customize services to meet customer needs.

You will communicate with diverse stakeholders and maintain Salesforce records. The role requires 3–5 years of related experience, a Bachelor's degree preferred, and strong verbal and written communication skills.