Hybrid Print Customer Experience Specialist

Veritiv Corporation; Fairfield (OH); Hybrid; USD 48,000 - 63,000; Full time

Benefits offered by this job

Engaging and inclusive culture with员工l

Extensive training opportunities,专业发展

Collaborative atmosphere with our客户与供应

Healthcare benefits (including medical

Job summary

Veritiv Corporation is seeking a Print Customer Experience Professional for a hybrid role. You will handle orders, address inquiries and concerns with professionalism, and tailor services to meet each customer's needs.

You'll develop a strong understanding of Veritiv products and processes, communicate effectively with internal and external stakeholders, and support training for new hires while maintaining accurate Salesforce customer data.

Qualifications

• 3–5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Basic experience with simple office/operational systems.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems to independently resolve concerns.
• Offer proactive and efficient service to all customers, ensuring high satisfaction.
• Enhance customer retention by anticipating and meeting evolving needs.
• Maintain strict adherence to order entry protocols.
• Build and nurture cross-functional relationships (Sales, Supply Chain, Operations, Finance).
• Keep customer account details current within Salesforce.
• Contribute to training and development of new hires through job shadowing.
• Other related duties as required.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Bachelor's Degree Preferred

Tools

Salesforce

Microsoft Office

Job description

Veritiv Corporation is seeking a Print Customer Experience Professional for a hybrid role. You will handle orders, address inquiries and concerns with professionalism, and tailor services to meet each customer's needs.

You'll develop a strong understanding of Veritiv products and processes, communicate effectively with internal and external stakeholders, and support training for new hires while maintaining accurate Salesforce customer data.